Frequently Asked Questions.

Q1:  How much is The Egg?
A1:   We offer two options. A one-time payment option and a monthly payment option. For the one-time payment option, you can cancel before 30 days by notifying us at support@eggcyte.com . For the monthly payment option, after your 30-day trial period, you will pay $9.99 per month. You can cancel at any time by notifying us at support@eggcyte.com

Q2:  How do I return my Egg if I decide I don't want to keep it?
A2:   You must send an e-mail to support@eggcyte.com within 30 days of placing your order (otherwise you will be charged).  We will send you instructions on how to return the Egg to us.

Q3:  Do my family and friends also need an Egg if I want to share photos and videos with them?
A3:   No.  We've made it extremely easy to share.  All they need to do is download our app (like any other service like Facebook or Instagram).  We've made it extremely easy to share.

Q5:  Where are my photos, videos and other data stored when I upload them to The Egg?
A5:   Your content is stored in The Egg's internal storage (we have 64GB and 128GB models) and never leaves your Egg even when you view it or share it.

Q6:   What is the maximum length of video I can store on The Egg?
A6:    You can store any length video as long as there is storage available on The Egg.  You can fit between 20 - 40 hours of HD video in 128GB. 

Q7:  How does The Egg connect to the internet?
A7:   The Egg has self-configuring Wi-Fi.  You must connect it to a router or Wi-Fi hotspot.  Once connected, you can use your phone app to access The Egg from anywhere.

Q8:  What happens if I lose my Egg? Is my data safe?
A8:   Your Egg is password-protected so others cannot unlock it if it is lost or stolen.