We are only able to exchange goods if they are defective.

In circumstances where you consider that a product is defective, you must email us at within 14 days of receiving your product with details of the product and the defect.

Once we receive your request and verify the defect, we will send you a RETURN APPROVAL email.  You can send the item to:

Eggcyte, Inc.

C/O Support

12440 E. Haymore Court

Chandler, AZ 85249

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

In order for your request to be processed:

-       Your item must be in the original packaging and in original condition.

-       Your item must have the receipt or proof of purchase.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

ThIS RETURN POLICY WAS last modified on APRIL 26, 2016.